We can ship packages to virtually any address in all the world ,including the major destinations such as USA, Canada, UK ,France , Australia etc.. Usually we use EMS(www.ems.com.cn) ,It's the same in deliver time as follow:
USA USPS(www.usps.com),
Canada Post(www.canadapost.com)
France(www.chronopost.fr)
Australia(www.auspost.com)
New Zealand(www.nzpost.co.nz)
Germany(www.gdsk.de)
Ireland(www.letterpost.ie)
Ordering and Shipping
All orders are processed in China only after we receive your payment in full.
Processing takes 2-3 business days. In some cases the processing time may take longer. If we are unable to get the style, color or size in 3 business days, we will send you an email about it, and you can choose to either wait longer, change to another item or let us refund you on that item in full. Shipping takes 5-7 business days. In total, it will take 7 to 15days from placing your order to getting your merchandise.
Although you can let us check stock availability on an item, we will not reserve the stock for you. Processing starts only after payment received.
Items are shipped using EMS(USPS), TNT, DHL or UPS. The choice is at our discretion. Tracking number information will be forwarded to you in a timely fashion via email.
We are not responsible if customs charge on your item, if any. Neither are we responsible for items being seized by customs.
Customers are responsible for making arrangements to ensure receipt of the delivery. We are not responsible for returned shipment due to customer negligence.
Shipping/handling charge applies on per item basis. For wholesale orders the quotation includes all costs.
Return Policy
We have a strict order processing and shipping system, and we are fully confident of it. But if you still think you have received a wrong item or size, digital pictures of the shoes and the size tags are required as evidence for us to investigate.
We are, however, not responsible for complaints about shoes already worn. We also reserve the rights to ship half size bigger shoes without notice, as mentioned above in "a special note on shoe size".
We will not exchange items for unacceptable reasons such as wrong size you ordered, colors of the shoes are darker/lighter than pictured, or shoes had minor color differences from the picture.
If we really send the wrong shoes or wrong size different from your order, we accept that you return the shoes back and exchange the right pair you ordered. You can also keep the shoes if you want, then we will offer compensation for these kind of problems.
